Secure SMS & Viber Messaging that Puts Policyholders First

Communicate faster and deliver peace of mind with reliable high volume messaging that keeps business moving. Integrate SMS and Viber messaging into your business to ensure customers receive your message and get support when they need it. Send time-critical PIN codes and OTPs immediately so you can stay focused on building a trusting relationship with your customer.

Policy Reminders and Updates

Engage Policyholders and Ignite Action with Hyper-personalised Text Messaging

95% of text messages are read and responded to within 3 minutes of being received, making text messaging the most effective way to communicate with customers over the course of their policy. Messente for Salesforce makes it easy to send high volume SMS and Viber messages straight from Salesforce Sales Cloud or Financial Services Cloud. Quickly notify customers of policy adjustments, premium changes, revised terms and conditions, and other updates. Leverage CRM data to add custom logic to bulk sends, request payment, and inform two-way conversations about potential coverage changes.

Claim Status Updates

Transform the Claims Experience with Automated SMS & Viber Messaging from Salesforce

Messente for Salesforce keeps customers and employees on the same page throughout the claim process to help you settle claims faster and create a transparent, customer-centric claims experience. Keep customers up-to-date with automated text notifications based on the claim status in Salesforce. Go beyond simple updates and empower claims handlers to initiate SMS conversations with customers directly from Salesforce.

Quotes and Policy Renewals

Convert More Quotes with Text Messaging

Improve response rates with effective SMS and Viber messaging that guides policyholders through the entire quote process. Send highly tailored texts at scale based on information about the policyholder and their quote details in Salesforce. Empower agents and brokers to pick up the conversation right inside Salesforce to answer questions, offer discounts, or even recommend a callback to discuss the quote in more detail.

Why Insurance Providers Love Messente for Salesforce

Seamless Salesforce Integration

Pre-built Lightning components enable users to send SMS and Viber messages from any record. Easily automate messaging with Salesforce Flow or Apex.

Industry Leading Deliverability

Messente’s delivery rates regularly beats alternative messaging providers by 40% so you rest assured your message will get there.

Advanced Security, Data Protection, and Fraud Detection

Give customers peace of mind with end-to-end message encryption and SHA256 hashing for sensitive data. Advanced AIT detection and phishing defences protect you and your customers from scams.