Can Salesforce send Viber messages? Yes. With a native app like Messaging Made Easy, Salesforce can send and receive Viber messages directly from records, Flows and Apex, all logged against your Contacts and Leads. It's the simplest way to reach audiences in Central & Eastern Europe and parts of Asia on the app they actually use.
In many markets, Viber - not SMS or WhatsApp - is the messaging app people open first. If your customers are in Central & Eastern Europe, the Balkans, Greece or parts of APAC, Messaging Made Easy lets you meet them there, with Viber built natively into Salesforce alongside your other channels.
Viber dominates in regions where SMS and WhatsApp see lower engagement, a genuine edge for teams operating there.
Send text, images and branded messages that stand out from plain SMS.
Every Viber conversation ties back to the record, so your team keeps full context.
End users can send and receive messages directly from Salesforce record pages, keeping their conversations in context with CRM data.
Admins can use Flow and our invocable actions to trigger Viber messages from any object. Send automatic notifications, reminders, drip campaigns, and more, all with no code.
Developers can integrate messaging into your existing triggers, business processes, and integrations in a pro-code way.
Most Salesforce messaging options charge per user - so your costs rise every time you add a seat. Messaging Made Easy doesn't. A single price per org, no matter how many users or messages.
High up-front costs
Ongoing maintenance costs
Key person risks
Building your own Salesforce Viber integration with an API can cost $10,000+ up front - plus ongoing maintenance every Salesforce release, and key-person risk if your developer moves on. Messaging Made Easy is supported, updated and maintained for you, so you get the control of native messaging without the build.
Messaging Made Easy is one app for every channel your customers use. Add WhatsApp and SMS alongside Viber and manage every conversation from one place in Salesforce.
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The platform is easy to use, integrates seamlessly with Salesforce, and the support team is fantastic. They took the time to understand our specific needs and quickly implemented solutions that worked for us.
EdCo LATAM Consulting
They were very helpful in implementing our specific use case, promptly fixed any issues that arose, and have provided fantastic ongoing support
Generate FS
This app is exactly what we needed! It's easy to use and well-supported. We were interested in Viber support, and the feature was quickly added.
Beaufort12
