Messaging Made Easy

Help and knowledge articles related to general administration of the solution such as installation, authentication, sandbox mode, and permissions management.

Information related to the sending of a message, whether through automation such as Apex or Flow, or manually.

Articles related to template management for messaging, including SMS and Viber templates, as well as the synchronisation of WhatsApp templates to Salesforce for sending.

How to configure delivery reporting for the org to enable users to see and report on delivery status

Information on how to configure the system to receive messages from end users into Salesforce.